To check the status of an order please go to the order listing page and insert your e-commerce platform reference number under External ID.
The order will be therefore listed and it’ll be possible to check its status.
Orders can have the following statuses:
| Status | Interpretation |
|---|---|
| Draft | The order has been received but has not been sent into production yet. The reason for this is that the store is set to only accept orders after the user accepts it. |
| Accepted | The order has been accepted by the Production system, however, the production has not started yet. |
| In progress | The order is in process of being manufactured. |
| Fulfilled | The order has been produced and a tracking number has been assigned. |
| Error | For some reasons the order can’t be produced - please contact customer service for more information. |
| Cancelled | The order has been cancelled by you or by an admin. |
| Pending | If payment attempts fail, orders cannot be forwarded to production. As soon as invoices with the status "unpaid" change to "paid", the orders are automatically transferred to production. |