Picanova

How to 9

• How to change account details?
• How to create and sync a product to Shopify ?
• How to add a credit card and go live?
• How to configure the email notifications?
• How to edit a product ?

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Getting started 9

• Where to find the API documentation?
• How to choose the right selling region?
• How can I check the status of an order?
• Can I sell internationally? (Both in Eu and North America)
• Can I switch from another fulfiller to Picanova?

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Shipping 5

• Do you ship white-label?
• How fast is the shipping?
• Are all the items in one order shipped in one package?
• What are customs fees?
• How are shipping prices calculated?

Billing 4

• How does the invoicing work?
• Do you allow different payment method per store?
• How and when I will be charged for an order?
• What if my payment didn't go through?

Ordering and production 5

• Can I put my own logo on the parcels?
• How can I set up order hold-time?
• How can I order samples?
• What is the production time?
• How can I cancel an order?

Store and products 2

• Do you enlarge your product portfolio frequently?
• Which available options you have?

Account 2

• Is Picanova going to contact my customers directly?
• Where I can change my company details?

Refunds and returns 0

Intra-Community supply Taxation 6

• What is an intra-Community supply?
• What is a VAT identification number (VATID)?
• Which requirements do I have to fulfill as an API partner, so that Picanova can invoice an intra-Community supply VAT-exempt?
• What happens if you do not enter a VATID in your company profile, if you enter an invalid VATID or if you enter a VATID that has been issued to another taxable person?
• What do I do if an existing VATID was not entered in the company profile at the time of my order?

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